FAQ

Frequently Asked Questions

Payment schedule – We require a 50% deposit to be received after booking. The balance can be paid on arrival. We have a credit card machine at the retreat suitable for Visa and Mastercard. An extra credit card fee of 2% applies for payments made with this credit card machine.

Cancellation policy – 50% of the deposit will be refunded when you cancel your stay 60 days before arrival or earlier. If you cancel after that, 0% will be refunded.

We can arrange your transport from the airport or your previous hotel in a car with air conditioning. It is a scenic drive from the south and it will take approximately 4 hours depending on the traffic.

From the airport – If you would like us to arrange transport from the airport, please provide your flight number and arrival time. A pick up for 2-4 people with luggage is IDR 850.000. For 5-10 people with luggage we can pick you up in a comfortable limousine with a rate of IDR 1.440.000. You can pay the driver directly.

From your previous hotel – We can arrange transport from your previous location. Rates depend on the location and the amount of people. It is also possible to make a day tour with scenic stops along the way. For instance stops from the south can be the Temple Ulun Danu, the Twin Lakes and the Munduk Waterfall. The rate for a day tour is IDR 900.000 with a car suitable for up to 4 people.

You can find directions to Sumberkima Hill here: How to get here

Check in time is 15.00 and check out time is 12:00. We can be flexible if circumstances allow, meaning an earlier check in is possible if your villa is cleaned already and a later check out is possible if there are no new guests arriving on your departure day. Please note we often have last minute guests.

We have 2 restaurants at the retreat, Suma and Senja. ​Both restaurant​s ​are available for breakfast, lunch and dinner. Senja restaurant​ offers Indonesian food​ for dinner and a mix of western and Indonesian options for breakfast and lunch. Suma restaurant has a mix of different options. It is possible to order room service from Suma. ​

There is a 3rd restaurant close to the beach called Mangroove Bay. There you can find a mix of different cuisines, great atmosphere and games.

There is a fridge in the villa stocked with beer/wine and soft drinks at reasonable rates. Tea and Bali coffee are available in the villa kitchen for free as well as a water container.

We have a free shuttle bus that can bring you anywhere within the retreat​ and to Mangroove Bay, you can contact the front office team to request for the shuttle, please allow us some time to pick you up, it can be busy.

We can call a taxi for you if you would like to eat outside of the retreat. The rate for a taxi to Pemuteran for instance is IDR ​75.000 per car per way.

The best time to make a reservation for Yoga or a Spa treatment is one day before.

You can discuss all your excursions with the staff upfront or during your stay. They will organise it for you. It is best to make the reservation at least a day before. Please check out our tips for things to do.

We have two options for snorkelling trips to Menjangan island: a private or a public boat trip.

Private boat – An indication for the rate is IDR 750.000 per person for 4 people. This includes transport, boat, guide, snorkeling gear, entrance fee and a packed breakfast/lunch box. You can decide the departure time. However, we recommend a departure at 7 am, when the fish are more lively and the area is more quiet, especially in the high season.

Public boat – The rate for a public boat trip is IDR 600.000 per person including transport, boat, guide, snorkeling gear, entrance fee and a packed breakfast/lunch box. The departure time for the public boat is around 9 am.
Please note the entrance fee at Menjangan increases with IDR 100.000 pp when you plan your trip on a Sunday or a public holiday.

We have a free shuttle bus that can bring you to Sumberkima Bay for a snorkeling, supping or kayaking trip or to go to Mangroove Bay restaurant.

We can call a taxi if you would like to go to the beach in Pemuteran for a cheap rate of IDR 75.000 per way. In Pemuteran you can find other restaurants and a nice beach vibe. There is a motorbike rental in the area.

It is becoming more popular to use drones to capture nice photos and videos. We realize the Sumberkima Hill area is especially inviting to use drones. However, we can’t allow them if they interfere with the sense of privacy of other guests. Drones are only allowed after discussing the use with the manager and within the restrictions he mentions.

We are located around a 5 minutes drive away from Sumberkima Bay, the starting point for the reef restoration snorkeling, white sand island and canoeing experience. We are a 10 minutes drive away from Pemuteran Beach. Approximately 10 minutes towards the West it is possible to relax at the beach at Pasir Putih, the Dynasty restaurant there requests a deposit of IDR 250.000 p/p to spend in their restaurant. Also in that area is the Menjangan beach, where you can find Pantai restaurant, you can use the facilities if you spend lunch or dinner there. Availability at the last mentioned should be checked up front, not possible in the high season.

 

We are a 10 minute drive away from the traditional market and supermarket and approximately a 7 minutes drive from the minimarket.

 

Most people from our community are Hindu and some are Muslim.